At Bold.One, we don’t wait for momentum – we build it. As an e-commerce company we move fast, test boldly, and turn ideas into real results. And the real engine behind all that? Our people.

With 200+ ambitious teammates who own their work, learn fast, and lift each other up, this is a place where you’re trusted to think big and move with intent.

We’re now looking for a Public Communications QA Specialist with a focus on Public Communication to oversee, improve, and standardize the quality of our responses across review platforms, social media, and other public-facing channels.

This role ensures quality of all external communication, maintains high professional standards, mitigates reputational risk, and supports customer trust.

WHAT YOU WILL DO:

• Own and elevate the quality of public communication across review platforms and social media channels;

• Review and assess responses for tone, empathy, clarity, accuracy, and brand alignment;

• Identify reputational risks, inconsistencies, and policy vulnerabilities before they escalate;

• Ensure full compliance with internal communication standards and platform guidelines;

• Provide structured QA evaluations with clear, actionable feedback to agents;

• Act as a key liaison between the Reputation Team and Customer Support, ensuring alignment in messaging;

• Design, document, and continuously improve public communication standards and frameworks;

• Build and maintain tone-of-voice guidelines and response template libraries;

• Lead training sessions, coaching initiatives, and calibration workshops;

• Support agents in handling sensitive, high-risk, or complex public cases;

• Monitor QA trends, recurring issues, and systemic gaps impacting public perception;

• Deliver regular reporting and insights to drive measurable quality improvements;

• Contribute to stronger review sentiment, consistency, and overall brand reputation.

WHAT WE EXPECT:

• 3+ years of experience in QA, Customer Support QA, or Public Communication Quality;

• Proven experience creating QA scorecards, evaluation frameworks, and quality standards;

• Exceptional written communication skills with a strong sense of tone and empathy;

• Deep understanding of brand voice, reputational risk, and public-facing communication;

• Ability to deliver structured, constructive, and growth-oriented feedback;

• Strong analytical mindset comfortable working with performance metrics and trend analysis;

• Experience facilitating training sessions and calibration meetings;

• High attention to detail and strong ownership mentality;

• Ability to work cross-functionally and influence communication standards across teams;

• Proactive, solution-oriented, and comfortable taking full responsibility for quality outcomes.

WE OFFER:

• Salary range: from 2000 (Gross) according to qualifications;

• Workplace Flexibility: flexible work arrangements, including a hybrid working model;

• Well-being benefits: Enjoy the flexibility to choose between private health insurance or a wellness budget to support your overall well-being;

• Encouraging learning environment: opportunities for professional development, including a budget for books and online courses, and time for learning;

• Collaborative, dynamic & experienced team: a culture where diverse perspectives are valued and encouraged;

• Regular team building: activities to strengthen bonds with your colleagues through regular team events and outings; 

• Referral bonuses: there is an opportunity to receive a reward for recommending someone to the team; 

• Modern offices: offices in Vilnius and Kaunas city centers (shower, kitchen, Foosball & other benefits for a comfortable working environment);

• Office Perks: weekly snack refills, bun Wednesdays to brighten your midweek, and company lunch on the last Friday of each month;

• Celebrations & Events: company-wide events and celebrations, such as results overviews, Christmas parties, and summer events;

• Personal Celebrations: recognition of personal milestones and celebrations, such as birthdays and anniversaries.